Support??

[Irukandji]

Hi

I sent a message from within the software platform days ago requesting help to connect TWS (followed the instructions, still won't connect) but as of yet no reply! I need help asap!

Thanks.

[NinjaTrader_ChristopherJ]

Hello Irukandji,

Please tell me what happens when you attempt to connect. Do you receive any error messages? If so please attach a screen shot of the error message.

To take a screenshot with Windows 10 or newer I would recommend using the Windows Snipping Tool.

• Click here for instructions

Alternatively to take a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save it as a jpeg file and send the file as an attachment.

• Click here for detailed instruction

Also can you tell me what version of TWS you are running which can be found in TWS under Help -> About -> Scroll to the Build #.

[Irukandji]

Hello

I get this message.

Thanks.

[NinjaTrader_ChristopherJ]

Can you please confirm you have applied the settings needed within your IB TWS under the Configuration drop down as outlined in the IB connection link below.

• http://www.ninjatrader.com/Connectio...tion-Guide.php

If you have not please open TWS->Apply the required settings->Test your connection within NinjaTrader with TWS still open

[Irukandji]

Hello

Yes I followed it to the T several times now and still no luck.

Thanks.

[NinjaTrader_ChristopherJ]

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

[Irukandji]

sent - thanks

[Irukandji]

Hello

Any update on this? Still can't log into NT/IB yet.

Thanks.

[NinjaTrader_ChristopherJ]

Unfortunately I did not receive your log and trace files. To attempt to send the files again please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

[Irukandji]

OK, it said email successfully sent.