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Can't connect to CQG Continuum: Gateway logon timed out. (Logon failed)

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    Can't connect to CQG Continuum: Gateway logon timed out. (Logon failed)

    Hello,

    I Can't connect to CQG connection although it's connecting with no problem on another PC remotely.

    NT8 Version: 8.0.26.1 64-bit
    This connection working fine on another PC remotely.
    This symptom persist even if i restart my PC
    It's Futures demo data feed through Ninjatrader dot com
    Requested Today 22-06-2022
    Attached Files

    #2
    Hello LeitoGTR,

    Could it be you are trying to connect in both computers simultaneously? If so, please disconnect the other computer and then check if you can connect on the computer in question.

    If the error remains, please troubleshoot the connection error with the steps below. Test for the connection error after each step.
    • Restart NinjaTrader
    • Restart your modem and (if applicable) router
    • Restart your PC
    • Clear your DNS
      -Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/
      -In the command prompt, run this command: ipconfig /flushdns
    • If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
    • Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
    • Ensure that your computer is not turning off your Network Adapter to conserve power:
      -Right-click on your Start button
      -Select 'Device Manager'
      -Expand 'Network Adapters'
      -Right-click on your Network Adapter and select Properties > Power Management
      -Uncheck 'Allow the computer to turn off this device to save power' option
      -Click 'OK' to save the changes
      -Do this for all Network Adapters
    JasonNinjaTrader Customer Service

    Comment


      #3
      Hello Jason,

      I Restarted everything, and I've cleared the DNS through CMD as an Admin.
      I'm using an ethernet cable not wireless

      There is exception for Ninja in firewall
      Network Adapter is not set to save power, It's unchecked.


      Same issue,
      Now what to do ?
      Attached Files

      Comment


        #4
        Can you please send me your log and trace files so that I may investigate.

        You can do this by going to the Control Center-> Help-> Email Support

        Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

        Please reference the following ticket number in the body of the email: Att Jason, 3668134
        JasonNinjaTrader Customer Service

        Comment


          #5
          Hello Jason,

          I've sent it to you with all of the details you mentioned

          Comment

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