Can't connect to CQG Continuum: Gateway logon timed out. (Logon failed)

[LeitoGTR]

Hello Christian,

Thanks for your attention,
Files and email sent.

[NinjaTrader_ChristianN]

Hello,


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to "Documents" > Open the "NinjaTrader 7/8" folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.
• Send to [email protected]
• Subject: Attn: 03437539 Christian

Thanks in advance; I look forward to resolving this item.

[LeitoGTR]

Can you please send me your log and trace files so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason, 3668134

I still can't get my NT8 up and running

I want to get back to use and test NT* but i don't know what is the problem with the connection.

Previously someone suggested to check with my ISP, I've just called them and they said they have no problem on their side
And they gave my the option to change my DNS through my router if that would help solving my issue

Can you help getting me NT8 to work ?

[LeitoGTR]

Hello Jason,

I've sent it to you with all of the details you mentioned

[NinjaTrader_Jason]

Can you please send me your log and trace files so that I may investigate.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: Att Jason, 3668134

[LeitoGTR]

Hello Jason,

I Restarted everything, and I've cleared the DNS through CMD as an Admin.
I'm using an ethernet cable not wireless

There is exception for Ninja in firewall
Network Adapter is not set to save power, It's unchecked.


Same issue,
Now what to do ?

[NinjaTrader_Jason]

Hello LeitoGTR,

Could it be you are trying to connect in both computers simultaneously? If so, please disconnect the other computer and then check if you can connect on the computer in question.

If the error remains, please troubleshoot the connection error with the steps below. Test for the connection error after each step.

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS
  -Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/
  -In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  -Right-click on your Start button
  -Select 'Device Manager'
  -Expand 'Network Adapters'
  -Right-click on your Network Adapter and select Properties > Power Management
  -Uncheck 'Allow the computer to turn off this device to save power' option
  -Click 'OK' to save the changes
  -Do this for all Network Adapters

[LeitoGTR]

Hello,

I Can't connect to CQG connection although it's connecting with no problem on another PC remotely.

NT8 Version: 8.0.26.1 64-bit
This connection working fine on another PC remotely.
This symptom persist even if i restart my PC
It's Futures demo data feed through Ninjatrader dot com
Requested Today 22-06-2022