bug report with IB. Charts disconnected from updates while SuperDOM works

[ivanjocic]

I have a strange bug. And it's not the first time, but this time I've recorded it.
So last price is updated in the SuperDOM while on order ticket only bid/ask are updated and charts are not updated at all. Last time it happened, it was for a whole day. The next day it worked. And it's not issue with session breaks. It happens occasionally to my testing machines too.
I've tried uploading a video, but it's too big to fit.

Can this be fixed? Of course I've tried to restart it multiple times
I'm running NT 8.0.25.0 (64-bit)

[NinjaTrader_Clayton]

Hello ivanjocic,

Thank you for writing in!

Please make sure you are using the supported version of Trader Workstation or IB Gateway.

When using an Interactive Brokers account to connect to NinjaTrader, you must use the version of Trader Workstation or IB Gateway that is specified within the NinjaTrader — Interactive Brokers Connection Guide seen below:

• https://ninjatrader.com/ConnectionGu...nnection-Guide

• TWS 981.3i - [https://ninjatrader.com/ninjatrader/...ion-981-3i.exe)
• IB Gateway 981.3i - [https://ninjatrader.com/ninjatrader/...way-981-3i.exe)

• Please refer to the Connection Guide above for the Configuration settings of each
• If you have another version of TWS or IB Gateway on the computer, I suggest uninstalling it first to remove confusion moving forward

Once you have the version of Trader Workstation or IB Gateway as specified above, connect to your account within TWS or IB Gateway.

• After you are connected in TWS or IB Gateway, you are then able to connect to the account within NinjaTrader.

As well, we have recently released a new version of NinjaTrader, NinjaTrader 8.0.26.1.

Please use the steps below to update NinjaTrader:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

If you continue to experience this behavior after making the changes above, please use the steps below to send us your Log, Trace, and Database files so I can look into these orders further:

• Go to the Control Center > Help > Email Support
• Enter your email
• Enter the Subject as "Clayton ATTN 3680928 "
• Expand the "Other files" section
• Check the following boxes:

• Log and Trace files
• Database File

• Send the message

As well, being able to see the video would be helpful.

If the video file is too large to upload or share, please send the files via the publicly available service https://www.wetransfer.com/ or https://www.sendspace.com/.

• Send it to PlatformSupport[AT]NinjaTrader[DOT]com and ensure to include "Clayton ATTN 3680928" in the subject.

[adyle0]

Happened to me too, following a TWS automatic update

[adyle0]

Installing the latest NT 8.0.26.1 64-bit fixed it

[ivanjocic]

I've had IB TWS 10.12 and downgraded it to 9.81.3 together with NT 8.0.26.1
Today it's running fine. I'll try to replicate it on my test servers.

Anyways, I've uploaded the video here: https://we.tl/t-uPad1SVQEu

[NinjaTrader_Clayton]

Hello everyone,

Thank you for the updates.

I wanted to add that it is important to use the Download link from the Interactive Brokers - NinjaTrader Connection guide as this version has been modified to not automatically update so that it will not automatically change and no longer work as expected.

As for the video of the unwanted behavior, this was taken while using an unsupported version of Trader Workstation and is an example of the odd/unexpected behaviors that can occur when you are not using the specified version of Trader Workstation or IB Gateway with NinjaTrader.


If you continue to experience unwanted behaviors with the market data after changing to the supported versions of each software, please let us know.