Every time the market data becomes fast, the NinjaTrader chart falls behind considerably. I use the ChartLagTime tool to calculate the chart delay and sometimes it is several minutes!
NinjaTrader is unusable and no professional trader can rely on it anymore. This is absolutely unacceptable and needs to be fixed, you need to stop blaming the configuration of your clients' computers. Even with the most powerful computer on the planet and a fiber connection, this lag/performance problem occurs.
I have a gamer computer worth about 15k USD, no matter how many templates, how many screens, no matter how high the resolution or how many indicators, your platform LAGs terribly by default! Can't you try your own software when there is volatility in the market?
Please don't answer me on how to troubleshoot these performance problems, I know them all, there is nothing to do your platform doesn't handle well the speed of modern market. It's even worse as time goes by because price action moves and algos are getting faster and faster.
I can list a ton of help requests on your forum that point to this problem, each time you play innocent and mea culpa.
Example:
Customer: "Even this second when the RTH session has finished, the current ES bar being painted on my 1min chart is 7 minutes behind the real time."
NT Support: "Have you followed any of the previous advice in the thread (check the previous page) for addressing this delay?"
This has to stop, you know very well that either your code is bad and NinjaTrader is not suitable anymore in 2022 because the markets have evolved. Your customers have already wasted enough time (and money), now you need to give a definitive logical answer with a plan to fix this, if you have to throw your current code in the garbage, then do it.
A quick and logical solution was suggested by user EasyTrading, this is to have a setting to reduce the number of updates NinjaTrader will process per second. Please implement this setting as soon as possible until you find a solution to your performance problems or NT9.
We are all waiting for a solution:
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