Please advise how on earth do I activate Live Data?. Shouldn't be this hard.
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How do I enable Live Data?
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How do I enable Live Data?
Hi, I received an email that the "Market Data Enablement request has been completed and to please disconnect and reconnect your platform to activate the real-time market data". It's been nearly 24 hours and still no Live data. I've disconnected and reconnected multiple times... I've reset the data, I've reconfigured what I assume needs to be NT Continuum as there is no other option (I've chosen CME bundle) - and still blank charts.
Please advise how on earth do I activate Live Data?. Shouldn't be this hard.Last edited by Mistoff; 07-05-2022, 04:04 AM.Tags: None
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Hello Mistoff,
Thank you for your post.
Please reset instruments in the NinjaTrader platform, following steps below.- First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
- Next, reset your instruments by navigating to the Control Center > Tools > Database Management
- In the Database Management window, left-click on "Rollover"
- Under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
- Lastly, restart NinjaTrader for the changes to occur
After restarting the platform, get connected, using your live account username and open a SuperDOM window, by going to Control Center>New>SuperDOM. Within the SuperDOM window select ES 09-22 (in the Instrument drop-down menu, under Futures).
If you are getting real-time data, please open a new 1 minute ES 09-22 chart without templates or indicators, by going to Control Center>New>Chart.
If you are still not getting real-time data, please send us your log and trace files by going to the Control Center-> Help-> Email Support. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 3689335
Oxana R.NinjaTrader Customer Service
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