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NinjaTrader
Connection lost to the historical data server
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Hello,
Thank you for your post.
Sounds like you got it resolved.
If you continue to experience the same, the first thing I would recommend doing is shutting down NinjaTrader, restarting your computer and restarting your modem/router.
If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.
Also, ensure that your computer is not turning off your Network Adapter to conserve power:- Right-click on your Start button
- Select 'Device Manager'
- Expand 'Network Adapters'
- Right-click on your Network Adapter and select Properties > Power Management
- Uncheck 'Allow the computer to turn off this device to save power' option
- Click 'OK' to save the changes
- Do this for all Network Adapters
Please make sure you are on the latest version of NinjaTrader 8.0.26.1 (Help>About).
Before updating the platform, please export a backup file with your settings, by going to NinjaTrader 8>Control Center>Tools>Export>Backup File. Please follow this link for more details: https://ninjatrader.com/support/helpGuides/nt8//backup__restore.htm
To update NinjaTrader, please follow the steps below:- First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: https://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Select 'Download'
- Critical: Before running the installer, ensure NinjaTrader is closed.
Let us know if you have any further questions.
Oxana R.NinjaTrader Customer Service
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