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NinjaTrader
Futures chart zooms in to 0 and huge spaces
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Futures chart zooms in to 0 and huge spaces
Hey, when my workspace chart opens it is normal and works as it should. Then as soon as I change from 3m candle to 15m my chart resets to 0 points with 20 points or more spacing, and the only way to fix it is to slowly scale it back up which takes a while. any idea how to fix it?Tags: None
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Hello ron9630,
Thank you for the message.
Please right-click on the background of the charts and select "Reload all historical data"
Does this happen on every chart or just one of them?- If it only happens on specific charts, is there something they all have in common?
I would like to do a test to see if the same thing happens on a New/Basic chart. Please perform the following test:- Go to the Control Center > New > Chart
- Select the ES 12-22 (Or something you're enabled for)
- Make it a 1-minute chart
- Set the 'Days to load' to 5
- Make sure 'Template' in the top-right corner is set to < None >
- Set the Time frame > Trading hours > To "Default 24x7"
- Click OK to make the chart
- Switch the chart to being a 5 minute chart did it change the scaling?
- Try switching between a few different Minute based intervals and see how it affects the chart.
- Is this test chart behaving the same way as the original?
- If not, how is it different from the original chart?
- Is this test chart behaving the same way as the original?
If the behavior continues on the test chart, please take a screenshot of the chart between switching to different Intervals so we can see how it is changing.- If you are unsure of how to take a screenshot, I recommend using the Windows Snipping tool.
- Click on the Windows Icon at the bottom of your screen and type the word "Snip"
- Click on the Snipping tool, click New, then click and drag around the area you want to screenshot
- Click File > Save As > Save the screenshot where you can find it
- Please click here for a video demonstration
Please let us know if we may provide any further assistance.
Clayton G.NinjaTrader Customer Service
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