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Live Trade Issues Using ATM Strategy and Simulated Stops checked

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    Live Trade Issues Using ATM Strategy and Simulated Stops checked

    I have been going round and round with tech support regarding an ongoing live trade issue using an ATM strategy that uses simulated stops (that box is checked). Every time I need to exit a position and do this using the "Close" button on chart trader I get the following error:

    "Received unknown order: CQG.Adapter.cancel2: (then a long encoded number) affected Order: Sell 1 Market"
    "Close operation failed. Unable to cancel orders. Manually close your position."

    So basically to close an order I have to hit the "Close" button twice.

    This issue will happen if in a long position, or a short position. I have been trading 2 ES contracts. Both have simulated stops checked.

    This only happens during live trading; not SIM trading.

    Tech support has not been able to duplicate the issue however I have not received an answer if they have attempted the test using a LIVE trade.

    Anyone else have this issue? If so did you receive any resolution?

    Len​

    #2
    UPDATE: I did two separate live trades today and encountered same issue. No resolution from the tech support department.

    Comment


      #3
      Hello saxcollector,

      Thank you for your post.

      So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

      Thanks in advance; I look forward to resolving this item.
      Christopher J.NinjaTrader Customer Service

      Comment


        #4
        Chris, I got a response from Gaby V prior to me reading your response. Apparently she has picked up the support ticket and is working on it. If I get no resolution I may contact you.

        Len

        Originally posted by NinjaTrader_ChristopherJ View Post
        Hello saxcollector,

        Thank you for your post.

        So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

        Thanks in advance; I look forward to resolving this item.

        Comment

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