Live Trade Issues Using ATM Strategy and Simulated Stops checked

[saxcollector]

I have been going round and round with tech support regarding an ongoing live trade issue using an ATM strategy that uses simulated stops (that box is checked). Every time I need to exit a position and do this using the "Close" button on chart trader I get the following error:

"Received unknown order: CQG.Adapter.cancel2: (then a long encoded number) affected Order: Sell 1 Market"
"Close operation failed. Unable to cancel orders. Manually close your position."

So basically to close an order I have to hit the "Close" button twice.

This issue will happen if in a long position, or a short position. I have been trading 2 ES contracts. Both have simulated stops checked.

This only happens during live trading; not SIM trading.

Tech support has not been able to duplicate the issue however I have not received an answer if they have attempted the test using a LIVE trade.

Anyone else have this issue? If so did you receive any resolution?

Len

[saxcollector]

UPDATE: I did two separate live trades today and encountered same issue. No resolution from the tech support department.

[NinjaTrader_ChristopherJ]

Hello saxcollector,

Thank you for your post.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance; I look forward to resolving this item.

[saxcollector]

Chris, I got a response from Gaby V prior to me reading your response. Apparently she has picked up the support ticket and is working on it. If I get no resolution I may contact you.

Len

Hello saxcollector,

Thank you for your post.

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".

Thanks in advance; I look forward to resolving this item.