Unable to connect to the remote server (login failed)

[MattyU12]

Hello,
I am unable to connect to the continuum (Friday, 30SEP22, evening @ 9:50PM EST). I was able to logon and trade this morning. Also, I am able to logon to the playback connection now...but not the continuum.

Is it down for maintenance right now?

[NinjaTrader_Jason]

Hello MattyU12,

Can you please troubleshoot the connection error with the steps below. Test for connection error after each step.

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS [*=1]Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/ [*=1]In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• Ensure that your computer is not turning off your Network Adapter to conserve power: [*=1]Right-click on your Start button [*=1]Select 'Device Manager' [*=1]Expand 'Network Adapters' [*=1]Right-click on your Network Adapter and select Properties > Power Management [*=1]Uncheck 'Allow the computer to turn off this device to save power' option [*=1]Click 'OK' to save the changes [*=1]Do this for all Network Adapters