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Failed to call OnRender() for chart object 'Horizontal Ray R'

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    Failed to call OnRender() for chart object 'Horizontal Ray R'

    Log is:
    Failed to call OnRender() for chart object 'Horizontal Ray R': 'External component has thrown an exception.'
    Followed by session break.

    Hi, constantly getting this error followed by "session break" and NT shutting down.
    Very frustrating and potentially costly while in a trade.

    Can someone please help me to fix the issue.

    Thanks

    #2
    Hello dylansmoo,

    Thank you for your post!

    I'd be happy to help you with this, but do need a bit more information before I can determine a resolution. I'd like to review your log and trace files. Since these contain personal data, I'd prefer that we continue working on this issue via email.

    Please follow the steps below to send in your log and trace files with a support case so I may investigate this matter further:
    • You can do this by going to the Control Center > Help > Email Support and ensuring "Log and Trace files" is checked.
    • Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Kennedy" note in the message along with a link to this forum post.​
    Thank you in advance, I look forward to assisting further!

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