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Canīt open NT8

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    Canīt open NT8

    Hi , I canīt open ninjatrader. This is the problem.

    Unable to connect to DB - Unable to open database file

    the trick with oldNinjaTrader donīt work with the sqlite file i guess..
    anything else i could do?

    thanks

    #2
    Hello pistolpee,

    Thank you for your post.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference this forum post in the body of the email with ATTN Spencer F.​
    Spencer F.NinjaTrader Customer Service

    Comment


      #3
      This is so frustrating. Where is Help, Email support??

      Please see here my log files.

      2022-11-30 18:41:32:848|2|4|Session Break (Version 8.0.27.0)
      2022-11-30 18:41:34:647|1|4|Verifying license at primary server...
      2022-11-30 18:41:34:886|1|4|Type=Simulation State=Verified Start Date=12/31/2004 End Date=11/30/2099
      2022-11-30 18:41:36:975|1|4|Global simulation mode enabled
      2022-11-30 18:41:40:023|3|4|Unable to compile custom assembly. Original version has been restored. You need to recompile your custom NinjaScript files.

      <?xml version="1.0" encoding="utf-8"?>
      <NinjaTrader>
      <Install>
      <Version_8_0_13_0 />
      <Version_8_0_27_0>
      <ClearedCache>NinjaScript editor cache cleared</ClearedCache>
      <Date>2022-11-30 19:12:53</Date>
      <CompiledCustomAssembly>2022-11-30 18:41:48</CompiledCustomAssembly>
      </Version_8_0_27_0>
      </Install>
      </NinjaTrader>​

      Thanks in advance for your reply.

      Comment


        #4
        The same from Pistolpee.

        Hi , I canīt open ninjatrader. This is the problem.

        Unable to connect to DB - Unable to open database file​

        Comment


          #5
          Please help me! I've done everything I Know.

          Comment


            #6
            Hello Eagle,

            Thank you for your post.

            So that we may investigate further please write into support[AT]ninjatrader[DOT]com.

            And please follow the steps below to manually attach your log and trace files to your email so we may investigate this matter further.
            • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
            • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            • Send the 2 compressed folders as attachments to this email.
            • Once complete, you can delete these compressed folders.
            Spencer F.NinjaTrader Customer Service

            Comment


              #7
              Ready the files NinjaTrader_Spencer! Please, help me!

              Comment


                #8
                Hello,

                I am posting here to clarify the fix we found for the original poster.

                NinjaTrader was installed on a Virtual Machine of Windows using Parallels. However Parallels was not configured correctly.

                NinjaTrader 8 is a Windows applications that relies on the .NET Framework to operate. The .NET Framework is only available on Windows Operating System and does not run on the Mac Operating System.

                While we do not officially support running NinjaTrader on a Mac; we have had many clients run NinjaTrader on Mac hardware.

                We have specific installation instructions for Parallels and VMWare Fusion, allowing you to run NinjaTrader on your Mac. Below you will find instructions specific to the available options of running NinjaTrader on a Mac computer with the virtualization tools. Please note that Windows is sold separately from Parallels and VMWare.

                Mac Installation - Configuring NinjaTrader for Parallels

                When installing NinjaTrader on a Mac using Parallels users will need to ensure that the following steps have been taken prior to the installation of NinjaTrader.
                1. Start Parallels and select your virtual machine
                2. Press the "Configure" button on the top
                3. Under "Options", select "Sharing"
                4. Uncheck "Share Mac" under "Share Mac User Folders with Windows"
                5. Press "OK" and start the virtual machine
                Mac Installation - Configuring NinjaTrader for VMWare Fusion:

                When configuring NinjaTrader on a Mac running VMWare, users will need to ensure that the following steps have been taken prior to the installation of NinjaTrader.
                1. Start VMWare and select your virtual machine
                2. Press the "Settings" button on the bottom
                3. Under "System Settings", select "Sharing"
                4. Uncheck "Documents" from the "Mirrored Folders" list
                5. Close the "Settings" window and start the virtual machine
                Spencer F.NinjaTrader Customer Service

                Comment


                  #9
                  NinjaTrader_Spencer, doesn't work. I have Mac Ventura. I think are different instructions. Please, Help me!

                  Comment


                    #10
                    I was using demo Ninjatrader with yours credentials you send to some email, but now test with another email and you don't sent them. Maybe I was bloked!?

                    Comment


                      #11
                      Hello Eagle1gl,

                      I would recommend reaching out to the Virtual Machine software support team you are using to assist in turning off these sharing settings.

                      In regards to the CQG Demo credentials these are sent by CQG directly and not handled by NinjaTrader.

                      These are limited to 1 request per 365 days and are valid for 14 days.
                      Spencer F.NinjaTrader Customer Service

                      Comment


                        #12
                        Dear Spencer:

                        The instructions you give me are not for Mac Ventura, what are the instructions for this update, please. It was what I was trying to explain before. Thanks.

                        Comment


                          #13
                          Hello Eagle1gl,

                          If the instructions do not match what you see in your Virtual Machine software you will need to reach out to the Support Team for that software to assist is turning off any sharing between your Mac OS and Windows OS.

                          This is third party software and outside of support of NinjaTrader.
                          Spencer F.NinjaTrader Customer Service

                          Comment


                            #14
                            Dear Spencer the instructions for parallels that you send me ARE OLD. Look my screen:

                            Comment


                              #15
                              I need help with this. Please.

                              Comment

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