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issues dawing horizontal lines (F6) all charts

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    issues dawing horizontal lines (F6) all charts

    I have multiple charts displayed and set the default for horizontal lines to display on all charts.

    When I place a line in one of these charts (chart 1) I am getting double lines on the other charts, When I delete either of the two lines seen, the single line in chart 1 deletes but the 2nd lines is the other charts remains.

    this is repeatable

    I have the latest release running on windows 10

    #2
    Hello,

    Thanks for your note.

    Could you please provide a screenshot of what you are seeing?

    To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.

    Learn how to use Snipping Tool to capture a screenshot, or snip, of any object on your screen, and then annotate, save, or share the image.


    Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

    How to take a screenshot on your smartphone, tablet, notebook or desktop computer
    Drew O.NinjaTrader Customer Service

    Comment


      #3
      When I went to get a screen shot, I was unable to use the NT8 system and needed to kill it using task manager. I could not click on the main control panel nor any chart, it simply would not respond. On restart one of the 3 charts displayed would not display and in task manager the use of RAM grew and CPU % used greatly increased. I could not get NT8 to restart. So I killed it again and then edited the workspace XML, removing the problem chart. I was then successful getting NT8 to restart. Since this restart I have not be able to reproduce the issue. No idea what happened.

      Comment


        #4
        Hello,

        Thank you for contacting us to report this item.

        So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic file in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20161201.XXXXX.txt'. There will likely be multiple files for each day.
        Drew O.NinjaTrader Customer Service

        Comment

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