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Kinetick Connection Issue

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    Kinetick Connection Issue

    I signed up for a Kinetick account to get live data but my Kinetick connection keeps getting disconnected and then reconnected every few seconds. My free end of day connection never gets disconnected like this.

    #2
    Hello,

    Thank you for posting.

    So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic file in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20161204.XXXXX.txt'. There will likely be multiple files for each day.
    Drew O.NinjaTrader Customer Service

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