Connection lost to Information Server

Ricam

Senior Member

Join Date: Jul 2009

Posts: 387
#1

Connection lost to Information Server

12-07-2016, 04:40 PM

Since end of today's US Equities RTH session have been getting log message:

Connection lost to Ninjatrader Historical Data Server hds us 002 ninjatrader dot com.

All of the indicators plots go blank after I connect to CQG and Kinetick.

Restarted PC and problem seems to be resolved.

Last edited by Ricam; 12-07-2016, 05:00 PM.
Tags: None
NinjaTrader_JessicaP

NinjaTrader Customer Service

Join Date: Dec 2015

Posts: 2457
#2

12-07-2016, 05:03 PM

Hello Ricam, and thank you for your report.

There was a momentary HDS outage today (December 07th), that has been resolved. Please disconnect from and reconnect to your data feed provider. If the behavior you reported persists please reach out to platformsupport[at]ninjatrader[dot]com and the first available technician will assist you as soon as possible.

We are happy to answer any Ninja questions you have.

Jessica P.NinjaTrader Customer Service
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