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Partner 728x90

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Charts not sync'd with Dom

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    Charts not sync'd with Dom

    My charts stopped at 11:59:57 while my dom kept ticking away and actually moved some 40 ticks in price. I understand today is an abbreviated day but Why is this ?

    See attached.
    Attached Files

    #2
    What interval is your chart? For example, 3 minute, 4 renko, etc.
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      Root time frame is 49 Ticks.

      Comment


        #4
        For reference, NYMEX products closed at 12:00PM Central time today:

        https://www.ninjatraderbrokerage.com...y_mlk_2017.htm

        What is your chart's trading hours template?

        RIght-click on your chart > Data Series > Trading Hours. If it is not already, please switch this to 'Default 24/7 > OK.

        Do you still see a gap?
        Patrick G.NinjaTrader Customer Service

        Comment


          #5
          No, I do not see the gap anymore. They closed at 12:00 CST yet My charts Stopped at 12:00 EST

          My computer is sync'd to Nist time continually.
          My computer clock is correct,
          my chart time is correct.
          My NT8 setup is US EST which is correct.
          That leaves the Instrument settings template ?
          What is wrong with that template for OIL ?

          I don't want to use 24/7 I want the correct end session lines on my charts

          Comment


            #6
            The holiday hours template which is included with the 'Nymex Metals - Energy ETH' trading hours template may be interfering with the chart.

            You can delete these holiday hours manually:

            Control Center > Tools > Trading Hours > Locate and select 'Nymex Metals - Energy ETH' > Highlight the holiday hours for 01/16/17 > Remove > OK.

            Switch your chart back to '<use instrument settings>'.
            Patrick G.NinjaTrader Customer Service

            Comment


              #7
              I did that and it didn't work. Same result. Also the Holidays hours for 1/16 makes no sense it gives and end time of 3:15 Pm.

              Comment


                #8
                To confirm - 'Default 24/7' displays correctly, but the '<use instrument settings>' does not?

                I would recommend clearing your cache to ensure no locally stored data is being used to build that 'Nymex Metals - Energy ETH' chart.

                Shut down NinjaTrader.
                Open the Documents > NinjaTrader 8 > db folder.
                Delete the sub-folder named 'cache'.
                Restart NinjaTrader and test.
                Patrick G.NinjaTrader Customer Service

                Comment


                  #9
                  Correct -24/7 displays all the data up to 1 Pm EST correctly and instrument settings does not.

                  Deleting cache had no effect.

                  Comment


                    #10
                    We've narrowed it down to the default template for the CL, however, I do not experience this issue on my end so I'd like to troubleshoot further on yours.

                    Please launch our remote support application from the following link, http://www.ninjatrader.com/remotesupport.
                    Once launched, the application will provide you with an ID# and password. DO NOT post this information on the forum.

                    Please send this information in an email to PlatformSupport[AT]NinjaTrader[DOT]com so I can troubleshoot your installation of NinjaTrader. Please include a reference to ticket #1644767 ATTN Patrick G
                    Patrick G.NinjaTrader Customer Service

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