• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Playback error in 8.0.3.1

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    Playback error in 8.0.3.1

    Just Reinstalled 8.0.3.1 and started up Playback. I moved the slider twice and then got this error.

    2017-01-16 14:16:19:028 ERROR: Data.Bars.Load7: System.IO.IOException: The process cannot access the file 'C:\Users\JerryWar\Documents\NinjaTrader 8\db\cache\Nymex Metals - Energy ETH.Eastern Standard Time\TICK\CL 02-17\Tick_6860_1_Last_Close_Tick_Minute_1.Last.ntb' because it is being used by another process.
    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.File.InternalDelete(String path, Boolean checkHost)
    at NinjaTrader.Data.BarsSeries.Load()

    #2
    This most commonly occurs because of another program attempting to access your NinjaTrader files, or a particular setting within NinjaTrader.

    First, please check any virus protection, firewall, and backup software you may be running and add exceptions for NinjaTrader so that they do not interfere with NinjaTrader's operation.

    Next, look into the Control Center > Tools > Options > Market Data > Ensure that EITHER 'get data from server' OR 'Record live data as historical' is enabled, but not both.

    Finally, clear your cache and test. To delete the cache, follow the steps below.

    Shut down NinjaTrader.
    Open the Documents > NinjaTrader 8 > db folder.
    Delete the sub-folder named 'cache'.
    Restart NinjaTrader and test.
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      Anti-virus exclusions have been in place for a long time. I checked and they are still there. It is not my firewall on Playback. Nor is backup software running.

      I don't record Historical data.

      Delete the Cache ? give me a break, I just installed 8.0.3.1 and this was the first thing I did.

      Comment


        #4
        Based on your response, I am unsure of what steps you've taken in my troubleshooting recommendations.

        Please send me your log and trace files so that I may look into what occurred.

        You can do this by going to the Control Center-> Help-> Email Support.

        Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

        Please reference the following ticket number in the body of the email: 1644802 ATTN Patrick G
        Patrick G.NinjaTrader Customer Service

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by stevenev1, Today, 01:43 PM
        0 responses
        3 views
        0 likes
        Last Post stevenev1  
        Started by shinuvu, Today, 11:05 AM
        2 responses
        12 views
        0 likes
        Last Post shinuvu
        by shinuvu
         
        Started by Hagar, Yesterday, 07:12 PM
        1 response
        14 views
        0 likes
        Last Post NinjaTrader_ChrisL  
        Started by PBreen, Today, 11:59 AM
        1 response
        7 views
        0 likes
        Last Post NinjaTrader_ShawnB  
        Started by johnnybegoode, 01-14-2019, 07:24 PM
        13 responses
        544 views
        0 likes
        Last Post seeseea
        by seeseea
         
        Working...
        X