Can you please follow the steps below to send your log and trace files so I may investigate this matter further.
- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to "platformsupport[at]ninjatrader[dot]com".
- Put 'Att Jason, 2875972' in the subject field of the email.
- Once complete, you can delete these compressed folders.
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