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NinjaTrader
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Hello rexsole,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT[]ninjatrader[DOT]com with "ATTN: CHRIS S" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
Thank you and I look forward to assisting further.
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