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Problems with HG chart

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    Problems with HG chart

    Just wondering why my HG is not moving at all. Not even the time stamp.
    I'm on the 03-17 contract, default 24/7 setting.
    All other charts are doing fine.
    Any help would be appreciated

    #2
    Hello schnulli3,

    Thank you for your note. I am happy to assist.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.

    I look forward to assisting further.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      I received the following reply:
      The demo is good for futures data only, not equities.

      Why would I need equities data, the futures data works well with all other metals.
      Any clarification would be much appreciated

      Comment


        #4
        Hello schnulli3,

        Thank you for the reply. While the demo supplies real-time data for many popular futures instruments, it does not supply real-time data for all futures. Unfortunately HG is not included with the futures demo.

        Please let us know if any further questions come up.
        Chris Sch.NinjaTrader Customer Service

        Comment

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