Error logging

Grantx

Senior Member

Join Date: Jan 2017

Posts: 166
#1

Error logging

02-01-2017, 09:16 AM

Is there error logging I can enable with this platform? It has crashed 4 times today! Just freezes up and I have to kill the process and restart. I want to create a dump file or something and send it your guys to see what the problem is.
Thanks.
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1257
#2

02-01-2017, 10:10 AM

Hello Grantx,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

I look forward to your reply.

Chris Sch.NinjaTrader Customer Service
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