Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Error logging

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Error logging

    Is there error logging I can enable with this platform? It has crashed 4 times today! Just freezes up and I have to kill the process and restart. I want to create a dump file or something and send it your guys to see what the problem is.
    Thanks.

    #2
    Hello Grantx,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.

    I look forward to your reply.

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by wzgy0920, 04-20-2024, 06:09 PM
    2 responses
    26 views
    0 likes
    Last Post wzgy0920  
    Started by wzgy0920, 02-22-2024, 01:11 AM
    5 responses
    32 views
    0 likes
    Last Post wzgy0920  
    Started by wzgy0920, Yesterday, 09:53 PM
    2 responses
    49 views
    0 likes
    Last Post wzgy0920  
    Started by Kensonprib, 04-28-2021, 10:11 AM
    5 responses
    192 views
    0 likes
    Last Post Hasadafa  
    Started by GussJ, 03-04-2020, 03:11 PM
    11 responses
    3,234 views
    0 likes
    Last Post xiinteractive  
    Working...
    X