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Trying to restore Ninja Trader 7

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    Trying to restore Ninja Trader 7

    Hello,

    im trying to restore ninja trader 7 from my desktop computer to my new laptop.

    the problem im experiencing is when i go to utilities>Restore and select the file it starts to load then after a couple of seconds im displayed a error prompt "NinjaTrader was unable to restore the selected backup archive file: CRC mismatch"

    can someone please help me fix this issue?

    Thanks

    #2
    Hello,

    Thank you for your post.

    This error usually points to a corrupted file. CRC stands for Cyclical Redundancy Check which is a content integrity check.

    To try and resolve this issue, please create a new backup file on your original machine and then try restoring onto your new laptop. Also, before creating the backup please ensure that you have added the NinjaTrader application and/or the NinjaTrader folders to the exclusions/exceptions list for any security software being run on this machine.

    The NinjaTrader folder is located under the Documents folder in windows.

    Please let us know if we may be of further assistance.
    James C.NinjaTrader Customer Service

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