BRK_B not updating live data on TDAmeritrade connection

[habibalex]

I have a chart of BRK_B up and I'm connected to TDAmeritrade. I'm able to load historical data from them, but live data doesn't display on the chart so it doesn't show any updates. If I refresh the chart, after like 5 minutes, it shows all the new data. What's going on?

[NinjaTrader_EricB]

Hello habibalex,

Thank you for your post,

This usually indicates the real-time data isn't enabled on the data feed.

Is your TD connection able to access real-time data for this stock outside of NinjaTrader as well?

We look forward to assisting further.

[habibalex]

Yes, all the other stocks are updating fine, just this one isn't

[NinjaTrader_EricB]

Thank you for your reply,

To test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: To reset your instruments please follow the steps below.


* Disconnect from any active datafeed: Navigate to the Control Center > Connections menu, left-click the ‘disconnect’ button that appears to the right of any active connection.
* Reset your instruments: Navigate to the Control Center > Tools > Database window, left-click to expand the ‘Update instrument lists’ section, ensure ‘Predefined instrument lists’ is checked, then left-click the Update button that appears just to the right of the two options in this section.
* Restart NinjaTrader.

I look forward to being of further assistance.

[habibalex]

I followed your instructions, but It's still not updating w/ live data, when i refresh the chart it loads new data however streaming data is not loading.

[NinjaTrader_EricB]

Hello habibalex,

Thank you for your post,

Sorry to hear that didn't help. Just to make sure are you able to receive real-time data for this stock outside of NinjaTrader? Re-reading your last message, I realize you were still checking other stocks within NinjaTrader.

If you're not able to get the quotes outside of NinjaTrader as well, I suggest contacting TD to verify this data is enabled on your data feed.

If you can get data elsewhere, can you please send me your ID and password so I may test your connection on my end? Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with this information and a link to this forum post.

We look forward to assisting further.

[habibalex]

If I change the Symbol Map to BRK/B in the Instruments for BRK_B, then I get real time data now. However, now I get an error in the log that says "Could not get snapshot data for symbol BRK/B Error Message: The security symbol is invalid"

What is snapshot data?

[GaryAlbers]

Is this still an issue?

Are you now able to get real time equities data from TDAmeritrade in NT 8?

Thanks,
Gary

[NinjaTrader_EricB]

Thank you for your reply,

Yes, the TD Ameritrade connection in NinjaTrader does offer real-time data for equities.This forum post was regarding an individual stock that was not updating for a user which has since been resolved.

The below link will show all the NinjaTrader-supported data feeds and the market they support.

See "Understanding the Data Supplied by your Connectivity Provider"



https://ninjatrader.com/support/help...y_provider.htm

[IsaacBillion]

The answer is you should change your "Trading hours" in your "Data Series" to "Default 24x5" or "Default 24x7".
In the Chart press the "Data Series" Icon --> "Time Frame" submenu --->"Trading hours" and there scroll down all the options until you find "Default 24x7" as above.