Chart Style OHLC Plot Option

[aligator]

Dear Support,

Chart Style option from the data series window plots HLC only. See attached.

Also, as related issues, sometimes:

1. The chart style options under the main draw toolbar sub sub menu become grayed out.

2. The Chart Trader sub menu in the main toolbar becomes grayed out too.

[NinjaTrader_PatrickG]

Can you open the Data Box on your chart and then provide a screenshot of the values it displays? The Data Box button is located on the chart toolbar.

Here is an example:

https://www.screencast.com/t/aHc2bmZiyir

What version of NinjaTrader 8 are you using? You can check under Help -> About (Example: 8.0.X.0)

[aligator]

Can you open the Data Box on your chart and then provide a screenshot of the values it displays? The Data Box button is located on the chart toolbar.

Here is an example:

https://www.screencast.com/t/aHc2bmZiyir

What version of NinjaTrader 8 are you using? You can check under Help -> About (Example: 8.0.X.0)

Thank you Patrick,

I am using NT 8.05.2 64 bit.

The Data box shows all 7 price parameters including the Open

The issue is only present when the Main Toolbar Drawing Tools sub-menu for OHLC option becomes grayed out. I can not willingly reproduce it but it happens a few times during the day. I fix it to normal by deleting _Workspace file and restart the program.

As I mentioned, the Chart Trader sub-menu in the Main Toolbar becomes grayed out also and I can no longer hide or turn on/off the Chart Trader. Similar issue, it become normal after the same re-start.

I can mange the situation, but its a nuance that may be code related.

Thanks.

[NinjaTrader_PatrickG]

We are tracking a similar issue internally as NTEIGHT-11045. We are collecting information from clients experiencing this behavior and hope to find a resolution.

Please send me your log and trace files. You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1678738 ATTN Patrick G