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Historical server

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    Historical server

    Getting this message quite a lot?

    Connection lost to Ninja Trader historical data server:hds.-us-002.ninjatader.com

    Problems with the server?

    #2
    Hello fredfred123,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.

    I look forward to assisting further.
    Chris Sch.NinjaTrader Customer Service

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