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A Direct X Error

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    A Direct X Error

    I have a customer from Australia that gets the following error coming from my indicator :

    ERROR: A direct X error has occurred while rendering the chart: Value does not fall within the expected range. HR Code -2147024809

    Here's other info coming from the trace file :

    2017-04-25 08:40:26:606 OS='Microsoft Windows NT 6.2.9200.0'/'Win32NT'
    2017-04-25 08:40:26:606 OSLanguage='en-US'
    2017-04-25 08:40:26:606 OSEnvironment='64bit'
    2017-04-25 08:40:26:618 Processors=4
    2017-04-25 08:40:27:627 ProcessorSpeed=2.8 GHz
    2017-04-25 08:40:27:627 PhysicalMemory=16384 MB
    2017-04-25 08:40:27:699 DisplayAdapters=2/NVIDIA GeForce GTX 965M|Intel(R) HD Graphics 520
    2017-04-25 08:40:27:699 Monitors=1/3840x2160
    2017-04-25 08:40:27:699 .NET/CLR Version='4.0.30319.42000'/64bit
    2017-04-25 08:40:27:700 SqlCeVersion='4.0.8482.1'


    He is actually the only one that shows this error.

    Have you heard about this problem before ?
    Last edited by blar58; 04-25-2017, 06:43 PM.

    #2
    Hello,

    Thanks for posting.

    I would recommend advising the user to write in at PlatformSupport [AT] NinjaTrader [DOT] com. In their message please ask that they include a link to this forum thread and a copy of today's trace files.

    The user will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20170425.XXXXX.txt'. There will likely be multiple files for each day.

    Comment


      #3
      OK thanks

      I have asked my customer to send you the required information

      Comment

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