D2derr_wrong_factory

[tradesmart]

8.0.6.1 trace:

2017-05-04 08:48:31:138 Cbi.Instrument.RequestBars (to Provider): instrument='ES 06-17' from='5/4/2017 8:00:00 AM' to='5/4/2017 11:59:59 PM' period='1 Tick'
2017-05-04 09:18:08:662 ERROR: A direct X error has occurred while rendering the chart: HRESULT: [0x88990012], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_WRONG_FACTORY/WrongFactory], Message: Unknown
2017-05-04 09:18:08:675 ERROR: Chart rendering failed. There is likely a problem with a chart object's OnRender method. D2D error = 'HRESULT: [0x88990012], Module: [SharpDX.Direct2D1], ApiCode: [D2DERR_WRONG_FACTORY/WrongFactory], Message: Unknown'
2017-05-04 09:21:40:893 (AMP CQG) Cbi.Account.CreateOrder: orderId='a053b08d8f0c4c9b8e6bbdf663dd4602' account='Sim101' name='' orderState=Initialized instrument='ES 06-17' orderAction=Sell orderType='MIT' limitPrice=0 stopPrice=2386 quantity=1 tif=Day oco='' filled=0 averageFillPrice=0 onBehalfOf='' id=70 time='2017-05-04 09:21:40' gtd='2099-12-01' statementDate='2017-05-04' id=-1

Had this error thrown today for the first time. At the time it occurred, I was looking at a workspace with 3 charts of ES 06-17 plus T&S, Alerts, MarketAnalyzer, BasicEntry and SuperDOM windows. Performance of the workspace did not seem to have been affected, since I executed a transaction without any difficulty shortly after the error.

All my indicators that override OnRender() use try/catch. Had the error been caught there my code would have provided information about which chart, which indicator, and which method threw the error. Since none of this appears in the error log, try/catch in the OnRender overrides did not catch it. So, I have absolutely no idea which window, which chart, which indicator, or which method threw it.

[NinjaTrader_PatrickG]

The error message itself does not provide enough context to make a diagnosis.

Please write into PlatformSupport[AT]NinjaTrader[DOT]com and include all of your log and trace files.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

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In the body of the email, make sure to include a link to this forum thread and '1703858 ATTN Patrick G'