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Problems since switching to a different computer

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    Problems since switching to a different computer

    Hi,

    I have switched to a different computer and since connecting my IB account to NT8 there I have some problems with my information not updating.

    In the Accounts tab, the balance of my IB margin account says $0 across the board. I have tried placing an order (purposely to not fill) as I saw on another forum post but that did not help to update it.

    All my minute charts look odd. The bars all look blocky because they don't seem to be positioned correctly. I uploaded a screenshot. Can anyone assist me with these two issues?

    Thanks!

    Enzo
    Attached Files

    #2
    The data looks like the tick size may be incorrect, but I would need more information to make an accurate diagnosis of what is occurring in your case.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 1706710 ATTN Patrick G.

    Please also include a link to this forum thread.
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      I have sent the information requested. Thank you.

      Regards,

      Tim

      Comment

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