NT8 Trouble

[mezzo89]

Hello everyone!

I was testing ninja on a demo account when suddenly cames out an error message out of the blue.
My speakers got crazy because this message appears in series, so I had to press on "ok" button something like 20 times in a row.

After that message disappeared, after a couple of seconds appeared again with the same frequency...

I shutted down the platform and tried to re-open it but I cannot do that (NT8 shutted automatically down by its own)

I cannot open the platform anymore.
How can I do?

I attached a screenshot with the message.


Thanks in advance for your help.

Fabio.

[NinjaTrader_JustinS]

Hello,
Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference this post in your email: http://ninjatrader.com/support/forum...d.php?t=100733

I look forward to your reply.

[mezzo89]

Hi Justin,
unfortunately I cannot open the platform anymore, I also tried to unistal and re-instal it again but the problem persist.
When I try to log me in this message appear (please find attached)

How can I do?

thanks,
F.

[NinjaTrader_JustinS]

Hello,

Thank you for your reply.

You may also manually send in your log and trace files. Please send an email to [email protected] and reference ticket number 1712238 in the body of your email.

The steps below will outline how to manually attach these files:

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

[mezzo89]

Hello Justin,
I just sent an email as you requested.

Waiting for some help, I wish you a good day.
Fabio.