Chart Not Loading Right

AldricJC

Junior Member

Join Date: Apr 2014

Posts: 11
#1

Chart Not Loading Right

05-26-2017, 11:41 AM

Help!.. When ever I switch from one instrument to another (ie YM to CL), this happens (see attachment).. But whenever I move the chart, it would flicker to the actual instrument that I want it to go to, but once I stop moving the chart, it always revert back to the previous one.
Attached Files
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

05-26-2017, 11:54 AM

Hello AldricJC,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.
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