Saving chart properties preset does not work

[Softturbo]

Ninjatrader does not seem to be saving the chart properties preset I have set. So when I tried to restore the preset, it actually reverts the settings to factory default ones instead. See attached steps recorder recording.

[NinjaTrader_RyanM]

Hello Softturbo,
Can you please clarify if you have saved a customized preset before selecting the restore button? I have tested your inquiry however I was unable to reproduce it.

[Softturbo]

Yes, I did click save but I didn't see any confirmation or otherwise. I then tried to restore the settings but it's not restoring my saved settings.

(Note I didn't actually changed any of the setting in-between the save and the restore in the recording. i.e. all the properties should remain the same when I clicked restore if the save function was working properly. But since the save was not working, when I clicked restore, NT8 ended up restoring the factory default settings instead of the settings I tried to save.)

[NinjaTrader_PatrickH]

Hello Softturbo,

Thank you for your response.

Please send us your log and trace files so we may investigate this further. You can do this by going to Help > Email Support. Please list this thread in the body of the email.

[Softturbo]

Attached are the trace and log files along with the steps recording for it.

[NinjaTrader_RyanM]

Hello Softturbo,
Thank you for your response. Please refrain on posting personal diagnostic files on the forum as they may contain personal information.
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body: ATTN RyanM

http://ninjatrader.com/support/forum/showthread.php?p=508971#post508971