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Error message when chart creation is requested

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    Error message when chart creation is requested

    when i try to create a chart the following error message is displayed. a response of ''continue'' only results in an infinite loop of error message/''continue''. the only way i can recover is to exit ninja trader 8.

    need help ... please advise.

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    #2
    Hello,

    Thank you for posting.


    So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20170528.XXXXX.txt'. There will likely be multiple files for each day.
    Drew O.NinjaTrader Customer Service

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