Chart not updating

[aaadetos]

Hi, my charts are not updating but I see data in the DOM and in Time &Sales.
Yes, I checked the date on the charts. It's today's date.
I tried opening a new chart and set to 'Use Instrument settings' to no avail.

Please help.

[NinjaTrader_DrewO]

Hello,

Thank you for posting.

So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20170528.XXXXX.txt'. There will likely be multiple files for each day.

[aaadetos]

Thanks. I just sent the email.

[jr123]

Every Holiday the same

the same on my charts ... CL, GC dead ..only 6e is working. Is this again the Holiday issue ? Every Holiday the same ?

[NinjaTrader_DrewO]

Hello,

We have found that this item is caused by an error in the Trading Hours template Nymex — Energy ETH.

To correct the error manually:

* Click Tools -> Trading Hours
* In the templates list on the left select Nymex Metals — Energy ETH
* On the right find the 05/29/2017 date
* Click edit on the bottom right (The end date will read 05/28/2017)
* Set the End date to 05/29/2017
* Click OK
* Right-click the chart -> select Reload All Historical Data

[LarrikinTrader]

I had to restart the platform for the correction to take effect.

D.

[jorgereynoso]

The problem is only in CL and is corrected with what you say. Thank you.