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Two Playback Connection's ??

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    Two Playback Connection's ??

    Hi, I dont know how But I have two Playback Connection's in my option list. I can not remove it. Does anyone know how I can delete one?


    Screenshot:
    http://prntscr.com/fsrw4s

    #2
    Is it in your config.Xml 2x?

    Comment


      #3
      Hello,

      Thank you for your post,

      I suggest first to attempt to repair the installation (Start > Control Panel > Add/Remove Programs > Right click on NinjaTrader > Repair).

      If you still see the same, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

      Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

      * Open your NinjaTrader folder under Documents.
      * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      * Send the 2 compressed folders as attachments to this email.
      * Once complete, you can delete these compressed folders.

      We look forward to assisting further.
      Eric B.NinjaTrader Customer Service

      Comment


        #4
        I think so?

        Do you mean this?

        Screenshot: http://prntscr.com/fssj1f

        Comment


          #5
          Have you ever fixed it? I do have exactly the same problem: two instances of "Playback Connection" both are disabled for editing and cannot be saved :O

          Comment


            #6
            Hello stasha,

            Thank you for your post. To resolve this, if you a live account user, first save your license key found at Help > License key in a safe location on your PC and verify you have access to any data feed login. These items will need to be entered again manually.

            Next, please go to the Documents > NinjaTrader 8 folder and rename the "config" file as "config.old" and restart NinjaTrader.

            Test if you are then able to manage the connections without issues.

            We look forward to assisting further.
            Eric B.NinjaTrader Customer Service

            Comment

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