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Chart Turns Black?

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  • nepenthean
    started a topic Chart Turns Black?

    Chart Turns Black?

    Not too often, but enough for me to inquire, why do charts turn black when a rquest is made, like opening up data series or indicators.

    I restarted NT, opened the workspace and it occurred again.

    Please advise. Thanks

  • NinjaTrader_DrewO
    replied
    Hello,

    Thank you for posting.

    I'm happy to check into this with you if you would please email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20170709.XXXXX.txt'. There will likely be multiple files for each day.

    Leave a comment:

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