Thank you for your response.
1. You are on an older version of NinjaTrader 8. Please upgrade by following the steps below;
- First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: https://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Select 'Download'
- Critical: Before running the installer, ensure NinjaTrader is closed.
3. The primary reason that your VX futures are not working is because your symbol mapping is incorrect. The symbol map for VX futures for the Interactive Brokers connection is VX|||CFE, which is the default symbol mapping when the platform is first installed. The easiest way to reset this is to reset your instruments.
To reset your instruments, please take the steps below.
- First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
- Next, reset your instruments by navigating to the Control Center > Tools > Database Management
- In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
- Lastly, restart NinjaTrader for the changes to occur
I look forward to your reply.
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