ATM Error: Close operation failed. Operation timed out. Manually close your position

[fx.practic]

Hello.

I made strategy, witch run ATM strategy.
My strattegy place ATM entry stop orders in both directions (AtmStrategyCreate() ).
Predefined ATM strategy place it own stop_loss and take_profit orders.
After ATM initiated - my strategy changing ATR stop loss (AtmStrategyChangeStopTarget())

After continuous real-time testing I got error: "Close operation failed. Operation timed out. Manually close your position" and working sell stop order above price. Please, look at attachment.

What is the reason? How to avoid?

[NinjaTrader_PatrickH]

Hello fx.practic,

Thank you for your post.

Are you using the AtmStrategyClose() function in your script? - AtmStrategyClose(): https://ninjatrader.com/support/help...ategyclose.htm

Can you send me your log and trace files so I may look into this matter further?

You can do this by going to the Control Center-> Help-> Mail to Platform Support. Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default. Please list 'ATTN: Patrick H' in the subject line and reference this thread in the body of your email.

I look forward to assisting you further.

[fx.practic]

Log and Trace sent.

Yes, I using AtmStrategyClose() to close position.

I want to ask once more question here:
If have ATM strategy created and entry order placed, and I need to cancel both order and strategy, would it be correct to use AtmStrategyClose() only?
Or I should use AtmStrategyCancelEntryOrder() too?

[NinjaTrader_PatrickH]

Hello fx.practic,

Thank you for your response.

If the entry order has not filled then you would use AtmStrategyCancelEntryOrder(): https://ninjatrader.com/support/help...entryorder.htm

If the positions is open then you would use AtmStrategyClose(): https://ninjatrader.com/support/help...ategyclose.htm

Please answer my email as I have followed up with additional items.

[NinjaTrader_PatrickH]

Hello,

Thank you for your patience.

This is not necessarily caused by your strategy. This occurs when an order fills at the same time that an associated order by OCO ID is in a state of Pending Change.

This seems to only occur on the Sim101 account. To resolve have the client reset the simulator.

• From the NinjaTrader Control Center window select the Accounts tab
• Right click on your simulation account and select 'Edit Account'
• Press the "Reset" button

Please let us know if we may be of further assistance.