Thank you for your patience.
We did not receive your Log and Trace files. Please follow the steps below to manually attach your log and trace files to your email to platformsupport[at]ninjatrader[dot]com with 'ATTN: Patrick H - 2048936' in the subject line and a reference to this thread in the body of the email.
- Open your NinjaTrader folder under My Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments in your email.
- Once complete, you can delete these compressed folders.
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