I noticed that you also have a ticket open regarding this item with my colleague, Kate, over email. We ask that you continue working with the current technician assigned to your ticket without opening a new ticket. This helps us to ensure that the same technicians are not working on the same items which improves our ability to serve all of our clients.
Please understand that while we are here to assist you on your journey, our support services are not equipped to handle large numbers of questions that involve confirming a concept, and many such items are best understood through testing. If you have any additional questions, please attach the debug prints you are using and the output received so we can offer further direction to help you test these items to better understand these concepts.
We look forward to being of further assistance.
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