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Again unable to connect on saturday

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    Again unable to connect on saturday

    Lots of saturdays i'm unable to connect to my payed real time data accounts. I think is a very frustrating and an awful service. I recommend everyone to use another service, this is not professional.

    LOG:
    2017-09-09 10:40:06:368 (xxxxxxxxxxx) Cbi.Connection.ConnectNow.Connect
    2017-09-09 10:40:06:368 (xxxxxxxxxxx) CQG.Adapter.Connect1: user='XXXXXX' mode=Live useNativeOcoOrders=True version=6.2.100.0
    2017-09-09 10:40:06:585 (xxxxxxxxxxx) CQG.Adapter.Connect9: dataServerRequestsTimeout=90
    2017-09-09 10:40:06:585 (xxxxxxxxxxx) Cbi.Connection.ConnectNow9 ok
    2017-09-09 10:40:06:585 (xxxxxxxxxxx) Cbi.ConnectionStatusEventArgs.Process: Connecting Connecting
    2017-09-09 10:40:09:259 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='ApplicationLevelCommunicationError' quality=Unavailable
    2017-09-09 10:40:09:260 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Instrument Metadata' quality=Unavailable
    2017-09-09 10:40:09:260 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='SecBuf' quality=Unavailable
    2017-09-09 10:40:09:260 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Order Routing' quality=Unavailable
    2017-09-09 10:40:09:699 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Instrument Metadata' quality=Normal
    2017-09-09 10:40:10:344 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='SecBuf' quality=Normal
    2017-09-09 10:40:10:741 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Order Routing' quality=Unavailable
    2017-09-09 10:40:10:742 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Order Routing' quality=Unavailable
    2017-09-09 10:41:00:330 (xxxxxxxxxxx) CQG.Adapter.SessionManagerResponseCallback: connectError='Network connection to the Order Routing System is unavailable.'
    2017-09-09 10:41:00:330 (xxxxxxxxxxx) CQG.Adapter.Disconnect
    2017-09-09 10:41:00:331 (xxxxxxxxxxx) CQG.Adapter.Disconnect.Logoff
    2017-09-09 10:41:00:532 (xxxxxxxxxxx) CQG.Adapter.DisconnectNow
    2017-09-09 10:41:00:532 (xxxxxxxxxxx) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Disconnected Disconnected LoginFailed Network connection to the Order Routing System is unavailable.
    Last edited by dazkona; 09-09-2017, 03:54 AM.

    #2
    Hello dazkona,


    Thank you for your post.


    The behavior you were experiencing was due to data servers undergoing maintenance at that time. Maintenance is usually finished before the markets open Sunday afternoon so that you connect to account again. Weekend maintenance is infrequent but expected.


    Please restart NinjaTrader and try again to connect.


    Please let us know if any further questions come up.
    Shawn B.NinjaTrader Customer Service

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