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updates to platform

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  • billywantstoknow
    started a topic updates to platform

    updates to platform

    Hi Why does NT not have a built in updater for the platform vs. a popup that tells me to go and download the newest edition? As I can tell all of my software I currently have on my machine, just has an update button or check for latest version. Realize it's not a big deal but was just wondering why yall take that road versus a simplified method for users in general?
    TIA

  • NinjaTrader_EricB
    replied
    Hello billywantstoknow,

    Thank you for your post. NinjaTrader will generate a message regarding the update but the date of the message can vary on the version and if update factors are required, for example. I suggest subscribing to the News and Announcements section of our forum below to ensure an email is sent upon update.
    https://ninjatrader.com/support/foru...splay.php?f=13


    Ruiseco, it would be unexpected for the update to remove custom items. If you are seeing issues of this nature after update, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Leave a comment:


  • Ruiseco
    replied
    Hi if I download the new update I lost my indicators and my stuff ?

    Leave a comment:

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