NinjaTrader Wiki
A Wiki can be a most effective way to share knowledge. Daily reading of the NinjaTrader Forum makes it extremely obvious that many posts are repeats of previously asked and answered questions. With what must be enormous patience, NinjaTrader Support staff duly provide the same helpful responses many times over.
It is clear that the time and effort NinjaTrader Support staff devote to their tasks is substantial. No doubt there are pre-defined response templates for many of the types of enquiries they receive. But it still takes time to review and respond to any forum enquiry. An appropriate Wiki for NinjaTrader makes so much sense.
The benefits of a NinjaTrader Wiki:
It would need to be moderated in some manner, so there's a little overhead there, but overall it should release time for staff to provide other support activities.
Wikis tend to allow/encourage community contributions. This is a good model for the NinjaTrader Wiki. The only caveat would be moderation from NinjaTrader Support to review the quality/accuracy of contributions.
It may also serve as a code repository for the frequent posts from NinjaTrader Support and users with "here's an example that illustrates this capability". This could be incorporated into the NinjaTrader Ecosystem repository with appropriate links, the "User App Submission" repository, or some other easily searchable and accessible repository. Consolidating those valuable code samples (noted as explicitly unsupported, when appropriate) is itself a worthy benefit.
Quite simply, I believe that a curated, well-structured and managed NinjaTrader Wiki that allows user contributions is an idea whose time is well and truly come! NinjaTrader Support and NinjaTrader customers will all benefit.
Thanks.
It is clear that the time and effort NinjaTrader Support staff devote to their tasks is substantial. No doubt there are pre-defined response templates for many of the types of enquiries they receive. But it still takes time to review and respond to any forum enquiry. An appropriate Wiki for NinjaTrader makes so much sense.
The benefits of a NinjaTrader Wiki:
- Accumulated knowledge, wisdom and experience can be shared more easily
- Centralised information in a known location
- Encouraged as a "first port of call", it might free up Support resources to some significant extent
It would need to be moderated in some manner, so there's a little overhead there, but overall it should release time for staff to provide other support activities.
Wikis tend to allow/encourage community contributions. This is a good model for the NinjaTrader Wiki. The only caveat would be moderation from NinjaTrader Support to review the quality/accuracy of contributions.
It may also serve as a code repository for the frequent posts from NinjaTrader Support and users with "here's an example that illustrates this capability". This could be incorporated into the NinjaTrader Ecosystem repository with appropriate links, the "User App Submission" repository, or some other easily searchable and accessible repository. Consolidating those valuable code samples (noted as explicitly unsupported, when appropriate) is itself a worthy benefit.
Quite simply, I believe that a curated, well-structured and managed NinjaTrader Wiki that allows user contributions is an idea whose time is well and truly come! NinjaTrader Support and NinjaTrader customers will all benefit.
Thanks.
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