Also, the response time for support is quite good and always fast--I've sent plenty of 11PM emails to the ninja team and have always gotten a response either the same night, during the early hours, or something when I wake up the next morning. Thanks guys.
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Quality of support
Collapse
X
-
Quality of support
As much as I have *****ed in the past, I thought it would be fair to offer positive feedback when it's due. I've had several data issues, the current one being a problem with Kinetick, and while we haven't gotten it sorted out yet, I wanted to thank Matthew and some of the other guys who have helped. They have gone out of their way to try to resolve the problem, but also to explain it clearly to me, and hopefully it will be resolved soon. Even if it's not and I have to explore other options, I just wanted to say thanks to you guys who really are doing your best to support the issues that arise. Thanks and keep it up!
Also, the response time for support is quite good and always fast--I've sent plenty of 11PM emails to the ninja team and have always gotten a response either the same night, during the early hours, or something when I wake up the next morning. Thanks guys.Tags: None
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by gleichnerany, Today, 01:17 AM
|
0 responses
2 views
0 likes
|
Last Post
by gleichnerany
Today, 01:17 AM
|
||
Started by WHICKED, 03-27-2024, 12:33 PM
|
4 responses
44 views
0 likes
|
Last Post Today, 12:28 AM | ||
Started by f.saeidi, Today, 12:12 AM
|
0 responses
4 views
0 likes
|
Last Post
by f.saeidi
Today, 12:12 AM
|
||
Started by Conall, Today, 12:06 AM
|
0 responses
6 views
0 likes
|
Last Post
by Conall
Today, 12:06 AM
|
||
Started by proptradingshop, 03-21-2024, 09:50 AM
|
6 responses
27 views
0 likes
|
Last Post Today, 12:02 AM |
Comment