Write or buy a bug reporting / feature reporting system. Have it such that users have the option to vote for the suggestions and vote against the suggestions and also add comments or modifications to the suggestions. Most importantly allow them to get emails if they wish of the suggestions with the subject line. They would have the option to go in and vote and read the details if they wish. The idea here is they need to be aware of the feature requests in order to vote. Highly encourage them to submit their suggestions and bugs through this system rather than through the forum. This will automatically cause you to listen to your customers in the most effective manor (forum requests are highly disorganized).
Why is this so critically important. I went searching for a critical feature in your software (one that will cause me to not buy your software if it is missing). It was requested in 2012 and you still have not put it in. With the above system in place I think I can almost guarantee you would have put it in. I suspect you will some day but maybe it won't be until you put my above suggestion into place. Here is the other thing. Having such a system in place sends a very strong signal to the potential buyer that you really care about them (you want their votes). As a result they are much more likely to stick with your software knowing that their learning it won't be wasted time.
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