Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Software hangs after starting up
Collapse
X
-
Software hangs after starting up
Yesterday I upgraded to the latest version of Ninjatrader. No problems then. Now when I start up Ninjatrader it gets stuck while starting up. It loads the charts and connects to real time data with CQG, I can see that on the Market Analyzer. Apart from that the software is stuck.The charts don't update. The CPU is running relatively hard in the way it usually does for a few seconds while staring up. It runs continously in that way and when the mouse cursor is on the ninjatrader Control center all I get from the cursor is the windows blue circle. I can't move any charts. When forcing the software to shut down I can see an error message for a millisecond when the charts close but since it is hidden behind the charts before that there is no way to read it. I have tried to restart. I also tried reinstalling, same thing. Then I tried to install the previous version but I get an error message saying that is not possible due to ninjatrader database issues. Any suggestions?Tags: None
-
Hello akself,
Can you please send me your log and trace files, so I can investigate. Log and trace files can be found at the locations below.
Windows start menu-->Documents-->NinjaTrader 8-->log
Windows start menu-->Documents-->NinjaTrader 8-->trace
Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Please put 'Att Jason, Software hangs after starting up' in the subject field.JasonNinjaTrader Customer Service
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by Brevo, Today, 01:45 AM
|
0 responses
4 views
0 likes
|
Last Post
by Brevo
Today, 01:45 AM
|
||
Started by aussugardefender, Today, 01:07 AM
|
0 responses
3 views
0 likes
|
Last Post Today, 01:07 AM | ||
Started by pvincent, 06-23-2022, 12:53 PM
|
14 responses
241 views
0 likes
|
Last Post
by Nyman
Today, 12:47 AM
|
||
Started by TraderG23, 12-08-2023, 07:56 AM
|
9 responses
384 views
1 like
|
Last Post
by Gavini
Today, 12:29 AM
|
||
Started by oviejo, Today, 12:28 AM
|
0 responses
6 views
0 likes
|
Last Post
by oviejo
Today, 12:28 AM
|
Comment