Nt 8 error message on start up

[saeed]

have a life license , live account and every time i start up my NT 8 will give an error message . NT 8 works OK but my trade performance calculation is totally wrong . please see the attachment.

[NinjaTrader_PatrickG]

You're reporting two likely unrelated issues:

1. error message - there was no given key present in the dictionary
2. Trade Performance is wrong

Lets first try to resolve the error message. We can then address the Trade Performance issue.

So we can further diagnose your system, please delete your cache and start NinjaTrader in Safe Mode.
To delete the cache, follow the steps below.

• Shut down NinjaTrader.
• Open the Documents > NinjaTrader 8 > db folder.
• Delete the sub-folder named 'cache'.

To enable safe mode, please use the following steps:

• Ensure NinjaTrader is shut down
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.

If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.

If there are no issues, restart NinjaTrader normally and test for issues.

If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.

[saeed]

thank you but after doing all the steps i still have the error message showing !!!!

[NinjaTrader_PatrickG]

At which point in the steps did the error return?

• Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.

Does the error message appear here? if not:

• If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.

Does the error message appear here? if not:

• If there are no issues, restart NinjaTrader normally and test for issues.

Does the error message appear here? if not:

• If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.

Does the error message appear here? If so, did you add things one at a time or all at once?

Also, What version of NinjaTrader 8 are you using? This can be found under Help -> About (Example: 8.0.X.0)

[saeed]

when i started the NT8 before control center loads up the error message pop's up then control center loads up

[saeed]

8.0.11.1064 bit

[NinjaTrader_PatrickG]

Just to be clear, this occurs in the first step which would mean it occurs in safe mode?

At this point, I'd like to get your log and trace files for further analysis.

Please write into PlatformSupport[AT]NinjaTrader[DOT]com.

In the message, provide a brief summary of what you're experiencing and a link to this forum thread.

Additionally, attach your log and trace files:

• Open your NinjaTrader 8 folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to the email.
• Once complete, you can delete these compressed folders.

[saeed]

ok thanks , i just sent you an email with 3 attachments.

[NinjaTrader_PatrickG]

I did not find any emails in my queue today related to this forum post. I also could not find any emails in our ticketing system from the email address that you registered your forum username with.

Did you receive an automated response when you wrote in? Or, did a colleague answer your email inquiry? If so, a ticket number would've been provided. What is that ticket number?

If not, then there is a chance your email did not reach us. Please send another email to PlatformSupport[AT]NinjaTrader[DOT]com with no attachments but which contains a link to this forum thread and '1836194 ATTN Patrick G' in the body of the message.

When writing this email, make sure to replace [AT] with @ and [DOT] with .

(we write our email this way on the forums to prevent spam).