The Mouse is moving too fast when using Crosshair "Global"

[hudec787]

Hi Everyone,

i have ninja trader 8 installed on W10 via Parallels Desktop (i am using Mac OS X).

When i want to use Crosshair "Global" then my mouse is moving (bigger sensitivity) incredibly fast over graph, but when i switch off the crosshair, then everything is just fine.

Could anyone help me, please?

Thank you.

Filip

[NinjaTrader_Jason]

Hello Filip,

Am I correct you have the global cross hair selected in multiple charts? Subsequently when you move the cursor in for example a 60 Minute chart, you see the cursor move very fast in a 1 Minute chart? If so, this would be as expected behavior for the global cross hair. Selecting the Local cross hair or Global (No Time Scroll) will prevent this.

[hudec787]

No, i have open just EUR/USD, 30m candle graph for example. Nothing else.

[NinjaTrader_Jason]

Can you please send me your log and trace files, so I can investigate. Log and trace files can be found at the locations below.

Windows start menu-->Documents-->NinjaTrader 8-->log

Windows start menu-->Documents-->NinjaTrader 8-->trace

Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Please pit 'Att Jason, The Mouse is moving too fast when using Crosshair "Global"' in the subject header.

[hudec787]

I've just sent the files.

[BudiRustandi]

I also faced the same problem with Parallels 12. After I upgraded to Parallels 13, the problem disappears.

What version of Parallels are you using?

Regards

Budi S. Rustandi

[Joguel]

Hi. I have the same problem. When I activate the local or global mouse, the sensitivity increases until it becomes uncontrollable. My version of parallels is 14.1.3 (45485). The NT8 version is 8.0.19.1 64-bit. Thank you.

[NinjaTrader_ChrisSch]

Hello Joguel,

Thank you for your note.

I have responded to your other post on the forum with the same question.

I look forward to assisting further.

[hudec787]

Hi,

i've just reinstalled the NT8 and having the same issue again. Cursor is moving too fast. I dont remember how i fix it.

Thanks,

Filip

[NinjaTrader_ChristopherJ]

Please use the steps below to change your pointer speed:

• Go to the Windows menu
• Settings
• Devices
• Select Mouse
• Click Additional mouse options
• Click on the Pointer Options tab
• Adjust your pointer speed
• Click Ok

[hartls]

Hello all,

was there a solution for this problem? I have the same, but using parallel 17.

Thanks so much.

[NinjaTrader_BrandonH]

Hello hartls,

Thanks for your note.

Have you tried using the steps shared by my colleague ChristopherJ on post # 10 to try and resolve this?

If the steps shared in post # 10 do not resolve the behavior. Please write in to support[at]ninjatrader[dot]com with a brief description of the behavior you are reporting and your log and trace files. One of our Support technicians will be happy to look into the behavior you are reporting as soon as they are available.

Follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

We look forward to assisting further.