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Hello Susanoo,
Thank you for your support forum post and for your interest in NinjaTrader!
This message means that your account was already connected on one platform while another connection attempted to connect.
Do you still receive this message when you attempt to login once more?Ryan L.NinjaTrader Customer Service
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Originally posted by NinjaTrader_RyanL View PostHello Susanoo,
Thank you for your support forum post and for your interest in NinjaTrader!
This message means that your account was already connected on one platform while another connection attempted to connect.
Do you still receive this message when you attempt to login once more?
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Hello,
Thank you for the follow up.
Do you have multiple connections setup to connect on startup in NinjaTrader?
If so, this message may be expected if there is more than one connection attempting to connect to the same account at the same time.
You would need to modify the account connections to not connect on startup until you are sure the account is able to connect successfully, then make sure only that one connection is set to connect on startup.Ryan L.NinjaTrader Customer Service
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Originally posted by NinjaTrader_RyanL View PostHello,
Thank you for the follow up.
Do you have multiple connections setup to connect on startup in NinjaTrader?
If so, this message may be expected if there is more than one connection attempting to connect to the same account at the same time.
You would need to modify the account connections to not connect on startup until you are sure the account is able to connect successfully, then make sure only that one connection is set to connect on startup.
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Originally posted by NinjaTrader_RyanL View PostHello,
Thank you for the follow up.
To investigate this situation further, please send a note to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Ryan L. Support forum 539363" in the subject line.
I look forward to assisting you further.
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