TF replay data 9/18

[nasta]

I can't get replay data for the TF Sep 2018 contract since the rollover.
I was wondering if it is something on my part or others have the same problem

[NinjaTrader_ShawnB]

Hello nasta,


Thank you for your post.


The TF has been delisted. The last TF contract was the 06-18 which has now settled.


If you would like to view a similar instrument, please switch over to the RTY (CME).

http://www.cmegroup.com/education/faq-return-of-the-russell-2000.html

Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.

[kaywai]

Hi,

Will market replay data be available for download for the new ticker? If so, what would be the default ticker on NT7? I can't seem to find RTY.

Regards
Kay Wau

[NinjaTrader_ChrisL]

Hello kaywai,

Thanks for the reply.

Please make sure that your platform is up to date.You may check the version from Help>About. The latest version of NinjaTrader 7 is 7.0.1000.38. See instructions for updating below:

1. First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
2. Click on the link: http://ninjatrader.com/PlatformDirect
3. Enter your license key and press Submit
4. Select 'NinjaTrader 7'
5. Select 'Download'
6. Before running the installer, ensure NinjaTrader is closed.

Once you are on the latest version, the steps to download RTY market replay data can be found below:

1. Go to File>Utitities>Download replay data.
2. Select "Future" for Type
3. Type RTY, and select the proper rollover year and month for the date you need to download.
4. Click OK.

After this, you should have the RTY data available. Please let me know if I can assist further.

[kaywai]

Hi ChrisL,
I tried as per instructions above but I'm getting the following error message;-

The license key entered appears to be invalid or was entered incorrectly. Please try again or contact us at [email protected]

Could you please assist? I cut and pasted the license key from the NT7 's license key section. The version I am running is 7.0.1000.37

Regards
Kay Wai

[NinjaTrader_ChrisL]

Hello kaywai,

Thanks for the reply.

You can copy your license key via Help>Licence Key. Please copy the key from this location and enter it into the download site once more.

If this fails, then send an email to us by going to Help> Email Support and include the license key you are using.

I look forward to hearing of your results.

[kaywai]

Hi ChrisL,
I tried to send an email to platformsupport's email address together with my license key but my email got rejected by your server. The reason: message not accepted for policy reasons. Apparently yahoo.com email addresses are not accepted.
Please help.
Regards
Kay Wai

[NinjaTrader_PatrickH]

Hello kaywai,

Thank you for your response.

I will write to your email directly, please let me know here if you get the email.